Privacy Statement

Introduction

This Privacy Statement is applicable to all privacy-sensitive information or personal information you provide to Libra Energy UK Ltd, for example via a contact form, during a telephone conversation, in an email or as part of an order you place via our web shop. Libra Energy UK Ltd ensures that the personal information you provide to Libra Energy UK Ltd is handled and secured with the utmost care. Libra Energy UK Ltd’s Privacy Statement is in accordance with the requirements stipulated by the Personal Data Protection Act which takes place on the basis of the European General Data Protection Regulation (GDPR). These regulations are enforced in the Netherlands by the Dutch DPA. This Privacy Statement is applicable to the services of Libra Energy UK Ltd. You should be aware that Libra Energy UK Ltd is not responsible for the privacy policy of other websites and sources. By using this website, you indicate your acceptance of the Privacy Statement.

Purposes of the data processing

Libra Energy UK Ltd processes your personal data for the purposes of contracting and performing agreements and managing the relationships arising from these, including the performance of activities aimed at expanding its clientèle. The purposes for which personal data are processed include the acceptance and issuing of offers to existing or potential business relations of Libra Energy UK Ltd the handling of complaints, questions and disputes, and participation in social media, for the handling of complaints, questions about the development of products and services and for market research. Libra Energy UK Ltd does not collect or use information for any purposes other than those described in this privacy statement, unless Libra Energy UK Ltd. has obtained your consent for this in advance.

Security and retention period.

Libra Energy UK Ltd handles the personal data entrusted to Libra Energy UK Ltd carefully. Libra Energy UK Ltd ensures that data are properly secured and only authorised persons at Libra Energy UK Ltd have access to your data.
Libra Energy UK Ltd keeps the personal data as long as is necessary for the purposes mentioned above or in order to satisfy statutory retention or other obligations. These data may also possibly be kept longer for statistical purposes.

Use of the services of Libra Energy UK Ltd

If you sign up for one of the services of Libra Energy UK Ltd, we ask you to provide personal data. The data are stored on the secure servers of Libra Energy UK Ltd itself or those of third parties. Libra Energy UK Ltd treats your data confidentially and will not sell on your personal or company data or share them with external parties.

You have the possibility of inspecting your personal data and having them corrected in the event of any inaccuracies.

Cookies

Libra Energy UK Ltd collects data for research so that it can gain better insight into our customers and then tailor its services accordingly. Libra Energy UK Ltd’s website uses cookies to help analyse the website and further improve the services we provide to you, as customer. The cookie-generated information about your use of the website can be transmitted to Libra Energy UK Ltd’s own secure servers or secure internal systems. Libra Energy UK Ltd uses this information to monitor how you use the website, to draw up reports on the website activity and to offer other services in relation to website activity and internet use.

Disable cookies

The default setting in most browsers is to accept cookies, but you can also configure your browser to refuse all cookies or to indicate when a cookie is sent. Please note: some functionalities and services on our website may not function correctly if cookies are disabled in your browser.

Google Analytics

Libra Energy UK Ltd uses Google Analytics to monitor how users use the website in order to optimise the functioning of our website. The information obtained in this way, including your IP address, is transmitted to Google and stored by Google on servers in the United States.

Google uses this information to monitor how Libra Energy UK Ltd’s website is used, to be able to provide reports on Libra Energy UK Ltd’s website and to provide its advertisers with information about the effectiveness of their campaigns. Google can provide this information to third parties if Google is required by law to do so or to the extent these third parties process the information on Google’s behalf. Libra Energy UK Ltd has no control over this. Libra Energy UK Ltd has not given Google permission to use the information acquired for other Google services.

Libra Energy UK Ltd’s website uses a reliable SSL Certificate to guarantee that personal data do not fall into the wrong hands. Libra Energy UK Ltd does not keep your personal data for longer than strictly necessary to realise the purposes for which your data are collected.

Third parties

The information is not shared with third parties with the exception of website builders, transporters and commercial partners of Libra Energy UK Ltd for the purposes of our deliveries and services. These data will be used solely and exclusively to process your order as well and as quickly as possible. These data will not be further disseminated by Libra Energy UK Ltd or the parties above. Beyond this, the information can, in a few cases, be shared internally. Our employees, website builders, transporters and commercial partners are required to respect the confidentiality of your data.

Libra Energy UK Ltd sends its email newsletters using MailCamp. MailCamp will never use your name and email address for its own purposes. You can unsubscribe from email newsletters via the unsubscribe functionality in the email newsletter.

Changes

This privacy statement has been tailored to the use of and possibilities offered by the current website. Any amendments and/or changes to our website can result in changes to this privacy statement. It is therefore advisable to consult this privacy statement regularly.

Change/unsubscribe from communication

If you would like to inspect or amend your data or unsubscribe, please contact us at Libra Energy UK Ltd. See the contact details below.

Liability

All information and services offered on this website have been put together with the utmost care, but Libra Energy UK Ltd cannot give any guarantee of the accuracy of the information on the website.

Libra Energy UK Ltd is in no way liable for damage suffered as the result of:

  • The website being unavailable or unreachable.
  • Visits to external sites via a hyperlink from the website.
  • Incomplete or erroneous information/prices on the website.
  • Deviation in the supply of goods (view the general delivery terms and conditions here).
  • Third-party content on the website (in banners, advertisements or comments, for instance).
Questions and feedback

Libra Energy UK Ltd is a registered company in England with company registration number 07112058 and whose registered address is Unit 8A Coulman Road, Coulman Road Industrial Estate, Thorne, DN8 5JU. We are contactable by Email on sales@libra-energy.co.uk.

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